Privacy and Cookie statement

IKEA is one brand but many companies. Each plays a special role to achieve the IKEA vision. 

We are Inter IKEA Group. We are the group of companies that connects IKEA franchisees with range development and suppliers, and aligns the overall IKEA strategic direction. All to create a better everyday life for the many people. 

In this privacy and cookie statement we explain how we, at Inter IKEA Group, process and protect your personal information on our websites www.inter.ikea.com, www.ikeamuseum.com, www.jobs.ikea.com and www.ikeasocialentrepreneurship.org and in our IKEA store in Delft, the Netherlands. And we tell you all about your privacy rights. 

On our global homepage www.IKEA.com, we provide links to other websites, including IKEA country websites and the IKEA Foundation website, which are owned and operated by IKEA franchisees. Our franchisees manage their own privacy and cookie policies independently. You can access country websites by clicking the “Go shopping” button. 

Please note that any choices you make regarding cookies or personal data on one website do not automatically apply to others, including those linked from our homepage.

On our websites www.ikea.com, www.inter.ikea.com, www.ikeamuseum.com, www.jobs.ikea.com and www.ikeasocialentrepreneurship.org and we use cookies. These are small text files that are stored on your computer, phone or tablet. The information contained in these files allows us to optimize and personalize our websites for you, to analyse how our websites are used and to show you relevant advertising.  

In addition to cookies, there are other technologies that we use to store and read information on your computer, tablet or mobile phone, such as Javascript, tracking pixels and local storage. For the sake of convenience we will also refer to them as 'cookies'.  

Read more about the categories of cookies that we use on the above mentioned websites below. The actual cookies placed may differ per website. You can find detailed information about the cookies that are placed on each website in the cookie banners or at the bottom of each page under ‘Cookie Settings’.

Please note that any choice you make with regards to the placement of cookies on one webpage does not automatically transfer to other websites. You will have to choose your cookie settings separately for each of the above mentioned websites. 

Other websites

On our global homepage www.IKEA.com, we provide links to other websites, including IKEA country websites and the IKEA Foundation website, which are owned and operated by IKEA franchisees. Our franchisees manage their own privacy and cookie policies independently. You can access country websites by clicking the “Go shopping” button.

Please note that any choices you make regarding cookies or personal data on one website do not automatically apply to others, including those linked from our homepage.

Types of cookies used on our websites  

a. Functional Cookies 

Our websites www.ikea.com, www.inter.ikea.com, www.ikeamuseum.com, www.jobs.ikea.com and www.ikeasocialentrepreneurship.org all use functional cookies. Functional cookies are necessary for our websites to work properly. For example, these enable you to easily navigate through our websites and to register your privacy settings and your language and country preferences. These cookies are always set and we do not require your consent to use them.

For this we use unique identifiers such as your IP-address. We base the processing of data through these cookies on our legitimate interest. 

b. Preference cookies

Our website www.jobs.ikea.com uses functional cookies. These cookies help us display relevant content based on how you interact with our site -for example, which job vacancies you’ve viewed. They also allow you to save vacancies that interest you. To do this, we use unique identifiers such as your IP address and device ID. We base the processing of data through these cookies on your consent.

c. Analytical cookies 

Our websites www.ikea.com, www.inter.ikea.com, www.ikeamuseum.com, www.jobs.ikea.com and www.ikeasocialentrepreneurship.org all use analytical cookies. 

Analytical cookies enable the display of embedded videos on our website. They help us enhance our websites and services, and provide you with a more personalized experience by tailoring content to your individual interests.

Together with our partners, we use these cookies to collect information about how you interact with our websites—such as time spent, pages visited, geolocation, audience size, and usage patterns. This involves the use of unique identifiers, including your IP address, device information, and internet connection details, for system administration purposes.

To safeguard your privacy, we have agreed with our partners on privacy-friendly settings. These include anonymizing your IP address, limiting further data processing, and disabling tracking.

We base the placement of analytical cookies and the processing of data collected through these cookies on your consent.  

d. Marketing cookies 

On our websites www.ikeasocialentrepreneurship.org and www.jobs.ikea.com, we use marketing cookies. We and our partners use these cookies to track visitors across websites with the purpose to display advertisements tailored to your interests so that they are as relevant to you as possible. For this we use unique identifiers such as your IP address, your computer and internet and system administration. 

We base the placement of marketing cookies and the processing of data collected through these cookies on your consent.  

Detailed Information about our cookies and how to manage your cookies

You can find detailed information about the cookies that are placed and the partners we use by clicking on the “cookie settings” link that is shown at the bottom of each website. There you can also withdraw your consent anytime and change your cookie preferences.

Please note that any choice you make with regards to the placement of cookies on one webpage does not automatically transfer to other websites. You will have to withdraw your cookie consent separately for each website. 

When you withdraw your consent, we will stop placing new non-essential cookies and the cookies placed on your browser will be deactivated and will no longer collect your personal information. However, this does not automatically remove cookies that were previously stored on your device. You will need to delete these manually through your browser settings.

How to remove cookies from your browser

Below are instructions for how to remove cookies in the most commonly used browsers:

Google Chrome 

Mozilla Firefox

Safari (macOS)

Microsoft Edge

For mobile browsers or in-app browsers, settings may differ. Please refer to your device or app’s help resources for more details.

Who is responsible for the placement of cookies and the processing of your personal information collected through cookies on our websites 

Our websites www.ikea.com, www.inter.ikea.com and www.jobs.ikea.com are owned by Inter IKEA Systems B.V.. Inter IKEA Systems B.V. is responsible for the placement of cookies and the processing of your personal information collected through cookies placed on these websites. 

Our website www.ikeamuseum.com is owned by IKEA Museum AB. IKEA Museum AB is responsible for the placement of cookies and the processing of your personal information collected through cookies placed on this website. 

Our website www.ikeasocialentrepreneurship.org is owned by IKEA Social Entrepreneurship B.V.. IKEA Social Entrepreneurship B.V. is responsible for the placement of cookies and the processing of your personal information collected through these cookies placed on this website. 

How long we keep your personal information collected through cookies 

We keep your personal info collected through cookies based on how long each cookie lasts. Session cookies are temporary and help us connect your actions while you're browsing. These cookies are erased once you close your browser. Persistent cookies, on the other hand, stay on your device for a set period, as outlined .

What personal information we collect

When you contact us, we may collect and use records and copies of your correspondence. This includes contact details, such as name, e-mail address and phone number. If you contact us on behalf of an organisation, this also includes organisation type, registered number and address.

We will use your personal information to help you with whatever matter you submit to us.

We base our processing of this data on the legal ground of legitimate interest.

Responsibility for the processing of your personal information

The Inter IKEA Group entity contacted by you is responsible for the processing of your personal information.

How long we keep your personal information

We will keep your personal information for no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute.

What personal information we collect

On our website www.ikea.com we offer you the opportunity to subscribe to our newsletter. For this we ask for your e-mail address. We will use your e-mail address for the sole purpose of sending you our newsletter. In each newsletter we will offer you a free and easy way to unsubscribe.

We base our processing of this data on the legal ground of performance of an agreement.

Responsibility for the processing of your personal information

Inter IKEA Systems B.V. is responsible for the processing of your personal information.

How long we keep your personal information

We will keep your personal information for no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute.

We keep the e-mail address that you provided to us to receive our newsletter until you unsubscribe. After you’ve unsubscribed your e-mail address will be removed from our database.

What personal information we collect

Bookings

In the IKEA Museum we sometimes arrange special workshops and events, either free or paid, which may require advance booking. We also offer tours with our inspiring, knowledgeable guides. Apart from open tours, which are available and included in the admission for individual visitors and small groups, we offer more in-depth tours that must be booked in advance.

When you make a booking for an event or tour at the IKEA Museum we ask you for your name, e-mail address, telephone number, payment method and payment details.

We use your contact details and booking information to make the reservation and provide you with the requested services. We base this processing of your data on the legal basis of performance of an agreement

We also use your contact details and booking information to improve our museum and related services and to inform you about future exhibitions. We base our processing of this data on the legal basis of legitimate interest.

Visiting the IKEA Museum

In the IKEA Museum we use CCTV cameras.

The recorded material may be used for internal and/or external investigations, in the event of an incident or for other security purposes. We do this to create a safe environment for our guests and employees. We base this processing of your personal information on the legal basis of legitimate interest.

Who is responsible for the processing of your personal information?

IKEA Älmhult AB is responsible for the processing of your personal information.

How long we keep your personal information

We will keep your personal information for no longer than necessary for the purpose for which we process your data. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute.

As a rule, we keep information about your booking for the IKEA Museum for a period of one year after your last booking. We may store your information longer than stated above if it is necessary to fulfil legal obligations, or to protect our legal rights, for example in a legal dispute.

CCTV recordings are kept for maximum of four weeks. In case of an incident we may keep the recordings longer if necessary to investigate and handle the incident. 

In this chapter we describe how we process your personal information in our IKEA store in Delft. Please note that all other stores in the Netherlands and the website www.ikea.com/nl are owned by our franchisee IKEA BV. Check their privacy statement on www.ikea.com/nl to read more about how IKEA BV processes your personal information.

1. Purchase in the store

When you buy a product or service at our IKEA store in Delft, we record the transaction so we can complete your order. If you scan your IKEA FAMILY card, we link the purchase to your account. This allows you to benefit from advantages that come with being an IKEA FAMILY member.

If you use one of our services -like kitchen installation, wardrobe assembly, or home delivery- we collect your address, email address, and phone number. We need this information to schedule appointments and keep you informed. Sometimes we share your details with service providers who carry out the work for us, such as delivery companies. They only receive the information they need to do the job and are not allowed to use it for anything else or share it with others.

If you use a means of transport through our store, such as a trailer, this is arranged via our partner Freetrailer. You provide your personal information directly to them, and we do not receive any of it. For more details on how Freetrailer handles your data, please visit their website.

We use your personal data to complete your purchase, provide services, communicate with you about appointments and to improve our store and our services. We base our processing primarily on the legal ground of performance of an agreement. When we use your data to improve our store and our services, we do so based on our legitimate interest.

We keep your purchase data for seven years to comply with tax laws. Data we use to analyze shopping behavior is kept for two years. Information related to services provided is kept only as long as needed to provide the service and follow up if necessary.

2. IKEA Product Planner

Before making a purchase, you may want to use one of our planning tools. Some of these tools allow you to save your design and generate a unique code to retrieve it later. This process is entirely anonymous.

In certain planning tools, you also have the option to email the code to yourself, so you don’t need to remember it. If you choose this option, we will temporarily store your email address solely for the purpose of sending you the code. We retain your email address for one week, after which it is automatically deleted. This processing is based on our legitimate interest

3. IKEA FAMILY

IKEA FAMILY is managed by IKEA BV, which operates all IKEA stores in the Netherlands -except for the Delft store, which we own- as well as the website www.ikea.com/nl.

When you sign up for IKEA FAMILY, IKEA BV collects your name, date of birth, email address, username, password, phone number (optional), postal code, and preferred store. They also collect information about your purchases when you scan your card in-store. This data is used to manage the IKEA FAMILY program and provide you with relevant rewards. For more information about how IKEA BV handles your personal data, please refer to their privacy statement on www.ikea.com/nl.

If you live in the catchment area of our Delft store or have selected Delft as your preferred store, we may use your personal data to better understand the needs and preferences of our local customers. This helps us improve your shopping experience in our Delft store. If you gave your consent when signing up, we may also send you newsletters with local offers and updates -such as new products, special promotions, or inspiring workshops.

We process your personal data for these purposes based on our legitimate interest in improving our store and services. However, we will only send you local offers if you have given your consent.

You can withdraw your consent at any time by logging into your account on www.ikea.com/nl and updating your preferences, or by clicking the unsubscribe link at the bottom of any newsletter.

4. Camera security

All our store is equipped with cameras. These are needed for your safety, for the safety of our staff, and to protect our products. We base the processing of your personal information on the legal ground of our legitimate interest.

Camera images will be deleted after four weeks unless there are good reasons for storing them for longer, for example, as part of a police investigation.

5.Using our wifi network

You can use our wifi network for free when you visit our store. Once you are logged on to our wifi network some data, such as the identification number (MAC address) of your device, is automatically collected. We base the processing of your personal information on the legal ground of our legitimate interest.

This data will be deleted after one year and IKEA only uses it for preventing any misuse. If any illegal activities are conducted from our wifi network we may block the access of the device by which you use our wifi network.

6. Playing in Småland

For your child to be able to play at Småland we need some information from you. For example, we need your name and telephone number, the name and age of your child, and a photo of you and your child. This way we can ensure that a child is collected by the right person and we are able to contact you if anything happens to your child. We will ask your permission to take a photo. We base the processing of your personal information on the legal ground of your consent.

Photos will be deleted at the end of the day. We will keep your contact details for three months, just in case another child appears to be suffering from a serious, contagious disease about which we need to notify you. These measures allow us to make sure that the smallest, but most important, people in the world stay safe.

7. Making an appointment

If you’d like help designing your kitchen or furnishing your home, you can make an appointment online on www.ikea.com/nl, by email, or directly with a staff member at our Delft store. We’ll ask for your name, postcode, phone number, and email so we can contact you about the appointment.

We use this information to follow up, offer relevant advice and, if you’ve given your consent, occasionally share local offers. We also use it to better understand our customers and improve our services. Your data will be stored for one year.

If you've indicated that you are a IKEA FAMILY member, your appointment details will be linked to your account.

We process your data based on our legitimate interest in providing good service. We only send offers based on your consent. You can withdraw your consent at any time. You can withdraw your consent at any time by logging into your account on www.ikea.com/nl and updating your preferences, or by clicking the unsubscribe link at the bottom of any newsletter.

8.Taking part in a promotion or event

We regularly organize promotions and events at our Delft store, such as workshops, exhibitions, drawing competitions, and promotional lotteries. To manage these activities, we collect your name, address, date of birth, and interests. This helps us send you event details, reminders, and contact you if you win a prize.

We also use this data to understand who attends and whether events lead to increased interest or sales. Your data is stored for two years.

For some events, we work with external service providers who help us run the activity. They only use your data to deliver the service and are not allowed to use it for other purposes or share it.

If you have indicated that you are an IKEA FAMILY member, your participation is linked to your account.

We process your data based on the legal ground of legitimate interest.

9. Contacting our customer service

You can reach our customer service by phone, chatbot, social media, or in-store. To help with your question or complaint, we may ask for your name, email, phone number, and other relevant details. If you call us, we may record the conversation for training purposes.

We use your information to follow up, keep you informed, and improve how we handle inquiries. Customer service data is stored for five years; call recordings are kept for six months.

We process your personal data based on our legitimate interest. Call recordings are only made with your consent. You may withdraw your consent at any time.

10. IKEA for Business

When you sign up for IKEA for Business, we collect your name, email address, company details, preferred store and language, age (18+), and role. You receive a unique IKEA for Business number. Purchases made when scanning your IKEA for Business card are linked to your profile, so you and your colleagues can track order history. If you request a quote via our webform, we use your contact details to schedule an appointment.

We use this data to deliver orders, personalize communication, and improve our services. If you’ve given consent, we also use your data to send commercial messages.

We process your data primarily based on our agreement with you. When we use your data to improve our services, we rely on our legitimate interest.

Your account data is kept as long as your profile is active. You can delete your profile at any time via the settings. If inactive for 2.5 years, your account and related personal data will be deleted. Quote request data is kept for 18 months. Transaction data is retained for 7 years for tax purposes.

Post-payment

Post-payment is available for companies registered with the Chamber of Commerce for over a year and approved by DAS Business Information. If eligible, we may ask for a copy of your ID to verify your identity. Please redact your BSN and photo, and optionally watermark the copy. The ID is deleted immediately after verification.

For credit checks, we share company data with DAS Business Information. For more information, visit www.edrcreditservices.nl/privacy-statement.

11. Social media

We use social media to share trends, products, smart solutions, and behind-the-scenes content. You can follow us on Instagram.

If you contact us via social media, we store your message and account name so we can respond. Occasionally, we may reach out via Instagram to ask if we may use a photo of you for marketing purposes. This only happens if you post a photo that links to IKEA or our products through tagging or hashtags. We will never use a photo without your permission.

We process your data based on our legitimate interest in responding to your inquiries and improving our services. Customer service data is stored for five years.

We also use social media advertising. You may see ads based on data the platform has collected with your consent—such as following our account, showing interest in interior design, or living in a specific region. We have no control over what data the platform stores about you. This is explained in the platform’s terms and can often be adjusted in your profile settings.

Who is responsible for the processing of your personal information?

Inter IKEA Systems B.V. is responsible for the processing of your personal information.

In dit hoofdstuk leggen we uit hoe wij jouw persoonsgegevens verwerken in onze IKEA winkel in Delft. Let op: alle andere IKEA winkels in Nederland en de website www.ikea.com/nl worden beheerd door onze franchisegever IKEA BV. Bekijk hun privacyverklaring op www.ikea.com/nl voor meer informatie over hoe IKEA BV jouw gegevens verwerkt.

1. Aankopen in de winkel

Wanneer je een product of dienst koopt in onze winkel in Delft, registreren we de transactie om je bestelling af te ronden. Als je je IKEA FAMILY kaart scant, koppelen we de aankoop aan je account. Zo kun je profiteren van de voordelen van IKEA FAMILY.

Als je gebruikmaakt van onze diensten, zoals keukenmontage, het in elkaar zetten van een kledingkast of thuisbezorging, verzamelen we je adres, e-mailadres en telefoonnummer. Deze gegevens hebben we nodig om afspraken in te plannen en je op de hoogte te houden. Soms delen we je gegevens met dienstverleners die het werk voor ons uitvoeren, zoals bezorgbedrijven. Zij krijgen alleen de informatie die nodig is voor de uitvoering en mogen deze niet voor andere doeleinden gebruiken of doorgeven.

Als je gebruikmaakt van een vervoersmiddel via onze winkel, zoals een aanhanger, verloopt dit via onze partner Freetrailer. Je verstrekt je gegevens rechtstreeks aan hen; wij ontvangen deze niet. Voor meer informatie over hoe Freetrailer met jouw gegevens omgaat, kun je hun website raadplegen.

We gebruiken je persoonsgegevens om je aankoop af te ronden, diensten te leveren, met je te communiceren over afspraken en om onze winkel te verbeteren. De verwerking is voornamelijk gebaseerd op de uitvoering van een overeenkomst. Voor het verbeteren van onze winkel baseren we ons op ons gerechtvaardigd belang.

We bewaren je aankoopgegevens zeven jaar om te voldoen aan fiscale verplichtingen. Gegevens die we gebruiken om winkelgedrag te analyseren bewaren we twee jaar. Gegevens over geleverde diensten bewaren we zolang dat nodig is voor de uitvoering en eventuele opvolging.

2. IKEA Productplanner

Voordat je een aankoop doet, kun je gebruikmaken van een van onze planningshulpmiddelen. Sommige tools bieden de mogelijkheid om je ontwerp op te slaan en een unieke code te genereren waarmee je het later kunt terughalen. Dit proces is volledig anoniem.

In bepaalde planningshulpmiddelen kun je er ook voor kiezen om de code naar jezelf te e-mailen, zodat je deze niet hoeft te onthouden. Als je voor deze optie kiest, slaan wij tijdelijk je e-mailadres op, uitsluitend om je de code toe te sturen. Je e-mailadres wordt één week bewaard en daarna automatisch verwijderd. Wij baseren deze verwerking op ons gerechtvaardigd belang.

3. IKEA FAMILY

IKEA FAMILY wordt beheerd door IKEA BV, die alle IKEA winkels in Nederland exploiteert- behalve de IKEA winkel in Delft, die wij bezitten- en ook de website www.ikea.com/nl.

Wanneer je je aanmeldt voor IKEA FAMILY, verzamelt IKEA BV je naam, geboortedatum, e-mailadres, gebruikersnaam, wachtwoord, telefoonnummer (optioneel), postcode en favoriete winkel. Ook worden je aankoopgegevens verzameld wanneer je online bent ingelogd of je kaart in de winkel scant. Deze gegevens worden gebruikt om het IKEA FAMILY programma te beheren en je passende voordelen te bieden. Voor meer informatie over hoe IKEA BV jouw gegevens verwerkt, kun je hun privacyverklaring op www.ikea.com/nl raadplegen.

Als je in het verzorgingsgebied van onze winkel in Delft woont of Delft als favoriete winkel hebt gekozen, kunnen wij jouw gegevens gebruiken om beter inzicht te krijgen in de wensen van onze lokale klanten. Zo kunnen we jouw winkelervaring in Delft verbeteren. Als je bij aanmelding toestemming hebt gegeven, kunnen we je ook nieuwsbrieven sturen met lokale aanbiedingen en updates, zoals nieuwe producten, speciale acties of inspirerende workshops.

We verwerken je gegevens voor deze doeleinden op basis van ons gerechtvaardigd belang om onze winkel en dienstverlening te verbeteren. We sturen je alleen lokale aanbiedingen als je daarvoor toestemming hebt gegeven.

Je kunt je toestemming op elk moment intrekken door in te loggen op www.ikea.com/nl en je voorkeuren aan te passen, of via de afmeldlink onderaan elke nieuwsbrief.

4. Camerabeveiliging

Onze winkel is uitgerust met camera’s. Deze zijn nodig voor jouw veiligheid, die van onze medewerkers en ter bescherming van onze producten. De verwerking van camerabeelden is gebaseerd op ons gerechtvaardigd belang.

Beelden worden na vier weken verwijderd, tenzij er een geldige reden is om ze langer te bewaren, bijvoorbeeld in het geval van een politieonderzoek.

5. Gebruik van ons wifi-netwerk

Je kunt gratis gebruikmaken van ons wifi-netwerk tijdens je bezoek aan de winkel. Zodra je verbinding maakt, worden automatisch bepaalde gegevens verzameld, zoals het identificatienummer (MAC-adres) van je apparaat. De verwerking van deze gegevens is gebaseerd op ons gerechtvaardigd belang.

Deze gegevens worden na één jaar verwijderd en worden alleen gebruikt om misbruik te voorkomen. Als er illegale activiteiten plaatsvinden via ons wifi-netwerk, kunnen we de toegang van het betreffende apparaat blokkeren.

6. Spelen in Småland

Om je kind te laten spelen in Småland hebben we enkele gegevens van jou nodig. We vragen bijvoorbeeld je naam en telefoonnummer, de naam en leeftijd van je kind, en een foto van jou samen met je kind. Zo kunnen we ervoor zorgen dat je kind door de juiste persoon wordt opgehaald en kunnen we contact met je opnemen als er iets gebeurt. We vragen altijd eerst jouw toestemming voor het maken van de foto. De verwerking van deze gegevens is gebaseerd op jouw toestemming.

De foto wordt aan het einde van de dag verwijderd. Je contactgegevens bewaren we drie maanden, voor het geval blijkt dat een ander kind een ernstige, besmettelijke ziekte heeft en we je hierover moeten informeren. Met deze maatregelen zorgen we ervoor dat de kleinste, maar belangrijkste mensen veilig blijven.

7. Een afspraak maken

Wil je hulp bij het ontwerpen van je keuken of het inrichten van je huis? Dan kun je online een afspraak maken via www.ikea.com/nl, per e-mail of direct in de winkel bij een medewerker in Delft. We vragen je naam, postcode, telefoonnummer en e-mailadres zodat we contact met je kunnen opnemen over de afspraak.

We gebruiken deze gegevens om je verder te helpen, passend advies te geven en – als je toestemming hebt gegeven – je af en toe lokale aanbiedingen te sturen. Ook gebruiken we de gegevens om onze dienstverlening te verbeteren. Je gegevens worden één jaar bewaard.

Ben je IKEA FAMILY lid? Dan koppelen we je afspraakgegevens aan je account.

We verwerken je gegevens op basis van ons gerechtvaardigd belang om goede service te bieden. We sturen alleen aanbiedingen als je daarvoor toestemming hebt gegeven. Je kunt je toestemming op elk moment intrekken door in te loggen op www.ikea.com/nl en je voorkeuren aan te passen, of via de afmeldlink onderaan elke nieuwsbrief.

8. Deelname aan een promotie of evenement

We organiseren regelmatig promoties en evenementen in onze winkel in Delft, zoals workshops, tentoonstellingen, tekenwedstrijden en promotionele loterijen. Om dit goed te kunnen organiseren, verzamelen we je naam, adres, geboortedatum en interesses. Zo kunnen we je informeren over het evenement, je een herinnering sturen en contact met je opnemen als je een prijs hebt gewonnen.

We gebruiken deze gegevens ook om te begrijpen wie onze evenementen bezoekt en of ze leiden tot meer interesse of verkoop. Je gegevens worden twee jaar bewaard. Ben je IKEA FAMILY lid? Dan koppelen we je deelname aan je account.

Voor sommige evenementen werken we samen met externe dienstverleners. Zij gebruiken je gegevens alleen om het evenement uit te voeren en mogen deze niet voor andere doeleinden gebruiken of doorgeven.

We verwerken je gegevens op basis van ons gerechtvaardigd belang.

9. Contact opnemen met onze klantenservice

Je kunt onze klantenservice bereiken via telefoon, chatbot, sociale media of in de winkel. Om je vraag of klacht te behandelen, kunnen we je naam, e-mailadres, telefoonnummer en andere relevante gegevens vragen. Als je ons belt, kunnen we het gesprek opnemen voor trainingsdoeleinden – maar alleen als je daarvoor toestemming geeft.

We gebruiken je gegevens om je verder te helpen, je op de hoogte te houden en onze klantenservice te verbeteren. Gegevens van de klantenservice worden vijf jaar bewaard; gespreksopnames zes maanden.

We verwerken je gegevens op basis van ons gerechtvaardigd belang. Gesprekken worden alleen opgenomen met jouw toestemming, die je op elk moment kunt intrekken.

10.  IKEA for Business

Wanneer je je aanmeldt voor IKEA for Business, verzamelen we je naam, e-mailadres, bedrijfsgegevens, voorkeurswinkel en taal, leeftijd (18+) en functie. Je ontvangt een uniek IKEA for Business-nummer. Aankopen die je doet terwijl je bent ingelogd of wanneer je je IKEA for Business-kaart laat scannen, worden gekoppeld aan je profiel. Zo kunnen jij en je collega’s de bestelgeschiedenis volgen. Als je via ons webformulier een offerte aanvraagt, gebruiken we je contactgegevens om een afspraak in te plannen.

We gebruiken deze gegevens om bestellingen te leveren, communicatie te personaliseren en onze dienstverlening te verbeteren. Als je toestemming hebt gegeven, gebruiken we je gegevens ook om commerciële berichten te sturen.

We verwerken je gegevens voornamelijk op basis van de overeenkomst die we met je hebben. Wanneer we je gegevens gebruiken om onze diensten te verbeteren, doen we dat op basis van ons gerechtvaardigd belang.

Je accountgegevens worden bewaard zolang je profiel actief is. Je kunt je profiel op elk moment verwijderen via de instellingen. Als je account 2,5 jaar niet actief is, verwijderen we je profiel en de bijbehorende persoonsgegevens. Gegevens van offerteaanvragen bewaren we 18 maanden. Transactiegegevens worden 7 jaar bewaard voor fiscale doeleinden.

Achteraf betalen

Achteraf betalen is mogelijk voor bedrijven die langer dan een jaar zijn ingeschreven bij de Kamer van Koophandel en zijn goedgekeurd door DAS Bedrijfsinformatie. Als je hiervoor in aanmerking komt, kunnen we om een kopie van je identiteitsbewijs vragen om je identiteit te verifiëren. Maak je BSN en pasfoto onleesbaar en voeg eventueel een watermerk toe. De kopie wordt direct verwijderd na verificatie.

Voor kredietchecks delen we bedrijfsgegevens met DAS Bedrijfsinformatie. Meer informatie vind je op www.edrcreditservices.nl/privacy-statement. 

11. Social media

We gebruiken social media om je te informeren over trends, producten, slimme oplossingen en om een kijkje achter de schermen te geven. Je kunt ons volgen op Instagram.

Als je via social media contact met ons opneemt, bewaren we je bericht en accountnaam zodat we kunnen reageren. Soms nemen we via Instagram contact met je op om te vragen of we een foto van jou mogen gebruiken voor marketingdoeleinden. Dit doen we alleen als je een foto plaatst die via een tag of hashtag een link legt met IKEA of onze producten. We gebruiken nooit een foto zonder jouw toestemming.

We verwerken je gegevens op basis van ons gerechtvaardigd belang om je vraag te kunnen beantwoorden en onze dienstverlening te verbeteren. Gegevens van de klantenservice worden vijf jaar bewaard.

We maken gebruik van advertentiemogelijkheden op social media. Je ziet advertenties op basis van gegevens die het platform met jouw toestemming heeft verzameld, zoals dat je ons volgt, interesse hebt in interieur of in een bepaalde regio woont. We hebben geen invloed op welke gegevens het platform over jou bewaart. Dit staat beschreven in de voorwaarden van het platform en is vaak aan te passen via je profielinstellingen.

12. Wie is verantwoordelijk voor de verwerking van je persoonsgegevens?

Inter IKEA Systems B.V. is verantwoordelijk voor de verwerking van je persoonsgegevens.

13. Jouw privacyrechten

Je hebt verschillende privacyrechten:

Recht op inzage: Je kunt ons vragen of wij jouw persoonsgegevens verwerken. Als dat zo is, kun je een kopie van deze gegevens opvragen.

Recht op rectificatie: Als je denkt dat jouw persoonsgegevens onjuist of onvolledig zijn, kun je ons vragen deze te corrigeren of aan te vullen.

Recht van bezwaar: Je kunt op elk moment bezwaar maken tegen de verwerking van jouw gegevens. Als wij geen dwingende, gerechtvaardigde redenen kunnen aantonen om de verwerking voort te zetten, moeten wij deze stoppen.

Recht op beperking van verwerking: In bepaalde gevallen, bijvoorbeeld als je bezwaar hebt gemaakt, kun je vragen om de verwerking van jouw gegevens tijdelijk te beperken.

Recht op verwijdering ("recht om vergeten te worden"): In sommige gevallen kun je vragen om jouw persoonsgegevens te laten verwijderen. Als wij jouw gegevens nodig hebben om te voldoen aan wettelijke verplichtingen of om een overeenkomst met jou uit te voeren, kunnen we ze niet verwijderen.

Recht op overdraagbaarheid van gegevens: Als wij jouw gegevens verwerken op basis van een overeenkomst, kun je in bepaalde gevallen vragen om jouw gegevens te ontvangen zodat je ze elders kunt gebruiken, bijvoorbeeld om ze over te dragen aan een andere organisatie.

Ben je het niet eens met hoe wij jouw persoonsgegevens verwerken? Dan kun je een privacyklacht bij ons indienen zoals hieronder beschreven, of een klacht indienen bij de nationale toezichthouder.

Onze websites zijn niet gericht op kinderen en we hebben geen kennis van het feit dat we persoonsgegevens van kinderen verkopen of delen. Als je weet dat een kind persoonsgegevens aan ons heeft verstrekt, vragen we je contact met ons op te nemen via een van de onderstaande methoden zodat we deze gegevens kunnen verwijderen.

Wil je jouw rechten uitoefenen of meer informatie ontvangen? Neem gerust contact met ons op. Het uitoefenen van jouw rechten heeft geen invloed op hoe wij jou behandelen.

14. Hoe kun je jouw rechten uitoefenen?

Verzoeken met betrekking tot je persoonsgegevens, kun je indien via dit formulier: data privacy form.

Op basis van de verstrekte gegevens kunnen we je identiteit verifiëren en je verzoek verwerken. Afhankelijk van het type verzoek kunnen we om aanvullende informatie vragen.

15. Met wie kun je contact opnemen?

Heb je vragen over onze cookie- of privacyverklaring of over hoe wij met jouw gegevens omgaan? Neem dan gerust contact met ons op via:

E-mail: data.privacy@inter.ikea.com

Post: Data Protection Officer, Inter IKEA Holding B.V., Olof Palmestraat 1, 2616 LN Delft, Nederland

On our website www.inter.ikea.com we offer you the opportunity to raise a concern regarding breaches or misconduct related to the Inter IKEA Group code of conduct or breaches of laws and regulations.

The Raise a Concern platform gives you the possibility to speak up and be listened to.

More information about how to raise a concern, how Inter IKEA Group manages the concerns that are raised and how we process and protect any personal information related to your concern, can be found here.

On our website www.jobs.ikea.com we offer you the opportunity to apply to work with us.

On this website you can find jobs available at IKEA companies globally. These jobs may be offered by both Inter IKEA Group companies and IKEA franchisees.

Each Inter IKEA Group company has its own privacy statement for job applications. You can find these privacy statements on  https://www.inter.ikea.com/en/ikea-policies/inter-ikea-group-recruitment. Please check the statement to find out how your personal information is processed and protected by the Inter IKEA Group company you applied to. 

If you apply for a job with one of our franchisees, you will be directed to the website of the franchisee you applied to. Our franchisees have their own cookie and privacy statements. Please check these statements to find out how your personal information is processed and protected by the IKEA franchisee you applied to.

We share personal information with others who can help us achieve the IKEA vision. That may be other IKEA companies, service providers or business partners. We’re all committed to keeping your information safe and secure. When you consent to marketing cookies, we may also disclose your personal information to third parties.

Below you can read more about the personal information that we share, the parties that we share your personal information with, the purposes for which these parties process personal information and the choices you can make.

IKEA companies

IKEA is one brand but many companies. Each plays a special role to achieve the IKEA vision. We may share your information with other companies operating under the IKEA brand.

Service providers and business partners

To provide our services to you, we may share your data with third parties providing services to us.

For example, some of our cookies are set by third parties. These third parties may combine your data with data that you have provided to them or that they have collected as part of other services that they provide to you.

These third parties may be in the Netherlands as well as within other countries in the European Economic Area (EEA). Sometimes they may also be outside the EEA. We have concluded agreements with our service providers and business partners, to ensure that your personal information is protected, both within and outside the EEA.

Third parties

If you consent to analytical and marketing cookies, we may share certain personal information with advertising companies, marketing companies and analytics partners. For example, we may share unique identifiers such as your IP address, internet and network activity information and other information about how you interact with our websites or mobile applications. These third parties may use your personal information for targeted advertising, marketing and campaign management purposes.

You may withdraw your consent at any time. More information on the cookies that we use, the partners we work woth and how to withdraw consent can be found under “When you visit our website (cookies)”.

We take both technical and organisational measures to protect your personal information against destruction, loss, alteration, unauthorised disclosure or access.

Examples of technical measures are encryption of your personal information and regular destruction of logs. An example of an organisational measure is that only authorised employees of Inter IKEA are allowed to view your data. These employees only have access to your personal information to the extent necessary to perform their duties and are required to treat your personal information as confidential.

You have a number of privacy rights: 

Right of access. You can ask us whether we process your personal information and if so receive a copy of such data.

Right to rectification. If you believe that the personal information relating to you is inaccurate or incomplete, you can request to have the data rectified or completed.

Right of objection. You can object to the processing at any time. If we cannot show that there are compelling, authorised reasons to continue processing the data, we must terminate the processing.

Right to limitation of processing. In certain cases, for example if you have objected to the processing, you have the possibility to ask that the processing of your personal information be limited. 

Right to erasure ("right to be forgotten"). You can in certain cases have your personal information erased. When your personal data is needed for us, for example to meet legal obligations or to perform an agreement with you, we cannot erase your data.

Right to data portability. If we processes personal data relating to you to perform an agreement, you have the possibility in certain cases to be given the personal data relating to you to use it somewhere else, for example transfer the data to another data controller.

Do you disagree with how we process your personal information? Then you can file a privacy complaint with us as described below, or you can lodge a complaint with the national supervisory authority.

Our websites are not directed at children, nor do we have actual knowledge that we sell or share the personal information of children. If you have knowledge that a child has submitted personal information to us, we request that you contact us via one of the methods listed above so that we may delete the information.

If you would like to exercise your rights or learn more, feel free to contact us. Exercising your rights will in no way affect the way we treat you!

For any requests regarding your personal data, please fill in this data privacy form. 

The information you provide will enable us to verify your identity and process your request. Depending on the type of request, we may request additional information.

You may use an authorised agent to submit a request on your behalf. If you choose to use an authorised agent, make sure that you supply your agent with written permission to act on your behalf. We will ask your agent to provide us with proof of such authorisation before we process your request.

We will respond to your request within the timeframe required by applicable laws.

If you have questions about our cookie- and privacy statement or practices, please feel free to get in touch. You can contact us at: data.privacy@inter.ikea.com.

Or you can write to us at: Data Protection Officer, Inter IKEA Holding B.V., Olof Palmestraat 1, 2616 LN, Delft, Netherlands.

Please be aware that requests addressed to any of the above addresses will be submitted to Inter IKEA Group. All IKEA sales channels and IKEA stores (with the exception of the IKEA store in Delft, Netherlands) are operated by our global franchisees. If your request relates to personal data processed by our franchisee(s) in your country of residence, please contact your national IKEA Customer Support Centre. It handles all customer requests within your country. To find your local IKEA customer support, visit www.IKEA.com and select your location/country and your local IKEA customer support.